CONSUMER TERMS & CONDITIONS

Please refer to the full terms and conditions below, before booking your break. See separate T&Cs for Thrill Hopper tickets.

We have also compiled a list of answers to frequently asked questions which you may find useful.  If you need further assistance please contact us.

Entitlement

Family Short Breaks

Each family break entitles the bearer to 1 night's accommodation with breakfast for a family of 2 adults and 2 children sharing 1 room (children's age limit of 12 years) plus one entry per person only into either of the following dependent on the ticket type:

  • Alton Towers Theme Park and 2 other attractions listed on the e-ticket
  • Drayton Manor Theme Park and 2 other attractions listed on the e-ticket
  • Any 3 of the attractions listed on the e-ticket

All rates include VAT at the current rate.

Getaways for 2

Each getaway for 2 (short break for 2 adults) entitles the bearer to 1 night's accommodation with breakfast for 2 adults (+18) sharing 1 room plus one entry per person only into:

  • 3 of the attractions listed on the e-ticket (Cultural break)
  • 2 of the gardens listed on the e-ticket (Gardens break)

All rates include VAT at the current rate.

Thrill Hopper E-Tickets

Each Thrill Hopper E-Ticket entitles the bearer to one entry per person only into the four participating attractions; Alton Towers Theme Park, Drayton Manor Park, SnowDome and Waterworld dependent on the ticket type:
  • Family e-ticket valid for 2 Adults & 2 Children under 12
  • Individual e-ticket valid for 1 person over the age of 2

All rates include VAT at the current rate.

Read full Terms & Conditions for Thrill Hopper

What age is classed a a child

Children aged 2 - 12 years old are eligible to use these tickets.  Children aged 2 years and under can be admitted, but a small local fee may apply. Children aged 12 years and over are classed as adults.  Please see individual attractions' websites for full details.

Ticket Validity and Attraction Restrictions

Personalised e-tickets, with the exceptions below, are valid until 31st December of the year that they are bought and must be redeemed before this date.

Exceptions
Alton Towers Resort package e-tickets are only valid for three days from the date of the commencement of stay.
Drayton Manor Park package e-tickets are only valid until the end of October.

You must have access to a printer to be able to participate in this promotion.  E-tickets will be available to print once your booking has been confirmed and your package has been paid for.  The correct number of e-tickets must be printed, single sided, prior to your short break.  Period of validity will be printed on the e-ticket as well as a serial number.  You must surrender a page of the e-ticket at each attraction visited.  Any defacing or changes to these e-tickets will render them invalid and photocopies are not accepted.

It is the e-ticket holder's responsibility to check the validity of their e-ticket prior to visit.  Please check individual attractions' websites for full details prior to visit.  The operator takes no responsibility for refused entry as a result of presentation on non-applicable or invalid opening dates or times.  Each attraction has the absolute discretion to refuse entry for whatever reason they judge fit.

Please present your e-ticket at the information / customer service desk, rather than proceed directly to the standard entrance.  Please note that entry will be refused unless a valid e-ticket is presented, even if you have pre-booked quoting the serial number. A ‘no ticket, no entry’ rule is in place.

Should any e-ticket, identifiable by its serial number, be presented and fraudulently redeemed on more than 1 occasion, the operator of the scheme reserves the right to reclaim the value of the additional visits through a charge on the credit/debit card used to purchase the e-ticket.  

E-tickets cannot be used in conjunction with any other third party offer (including any promoted by the attraction visited).  E-tickets cannot be exchanged, refunded or sold.  There is no cash alternative.  The value of the ticket is £0.00001p.  Proof of identity may be requested by participating attractions.  

Please do not embarrass the staff at our partner attractions / activities / experiences by trying to use one of your e-tickets on more than one occasion at the same venue, or by presenting e-tickets at more venues than permitted by your break, as your e-ticket will be refused.

Terms and Conditions of the individual attractions can be found below.

ATTRACTIONS' TERMS & CONDITIONS FOR PACKAGES

kids jumping on outdoor jumping pillow

Valid for entry to National Forest Adventure Farm.

Open all year, except Christmas Day, Boxing Day and New Year's Day.

Postman Pat ride CBeebies Land Alton Towers

Valid for Theme Park only. On day of visit exchange e-ticket for entry ticket at pre-booked ticket collection point. Size, height, weight, age restrictions & medical warnings apply to certain rides & attractions. Under 12's must be accompanied by an adult (18+).

Check altontowers.com for full details and open dates & times.

chinese garden with temple and bridge

Valid for garden entry. Availability of elements may vary.

Please check the website for details.

Open all year except Christmas Day.

couple riding bikes along Manifold Track

Valid for a 3 hour session. PRE-BOOK ESSENTIAL Contact 01538 308313. £10 per cycle cash deposit required. Helmets, puncture kits & baskets included.

Open all year except Christmas & Boxing Day.

steam train on Churnet Valley Railway line adjacent to Caldon canal with barge

Valid for standard running days, unlimited all day travel on the Churnet Valley line. Not valid for 1st class, Cauldon Lowe line or special events.

Check the website for opening details. 

The activity trail at Conkers in the National Forest

Not valid on Bank Holidays, any events, outdoor pursuit days or High & Low rope adventures. Upgrades are available.

Open all year except Christmas Day & Boxing Day.

Laburnam Arch

Excludes special event days. Not to be used in conjunction with any other offer or promotion.

Open from 10am daily 1st April - 30th September 2017. Weekends only October - March. Check the website for opening times.

G Force roller coaster at Drayton Manor Park

Valid for theme park use only, subject to availability. On the day of your visit, your e-ticket must be exchanged for entry tickets at any ticket booth point.

Check draytonmanor.co.uk for full details of all opening dates & times.

17th Century kitchen at Moseley Old Hall, image courtesy Phil Evans

Availability of elements may vary. Please check the website for details.

Open February - December with some closures in each month.  Check the website for further details.

Girl in period costume raising tankard of beer

Offer can not be combined with any other offer or discount. Does not include beer tasting vouchers and not valid for evening special events.

Open every day except Christmas Day and Boxing Day. The Museum is also closed on Christmas Eve.

Landscapes of Life permanent exhibition at the National Memorial Arboretum

Valid for entry to the ‘Landscapes of Life exhibition’ with Arboretum audio guide. Cannot be exchanged for any other ticket type or activity. May exclude certain dates, check website.

Open every day except Christmas Day

Inside auditorium at New Vic Theatre Newcastle-under-Lyme

Not valid for Christmas productions.

PRE-BOOK ESSENTIAL Contact 01782 717962.  

Check the website for more details.

the upper flower garden at trentham estate

Tickets can only be redeemed at the main north entrance and include admission to the gardens. Not valid on special event days. 

Open all year except Christmas Day. 

Family sitting on bench with monkey

Open daily 1st April - 29th October 2017. Weekends only in March. Also open for Feb half-term 18th - 26th February 2017.

Closed 30th October 2017 - Feb 2018.

Check the website for opening times.

Ice Track at SnowDome

Ticket vaild for ice-skating (all ages), snow play (all ages), tobogganing (5+), junior tubing (7-12) or adrenaline tubing (12+) on real snow.

Check the website for availability or call 03448 000 011.

Open all year except Christmas Day.

The exterior of Stafford Gatehouse Theatre

Valid for selected productions only.

PRE-BOOK ESSENTIAL Contact 01785 254653/01785 619080

Check the website for more details.

Variable opening and last admission times apply. Not valid for special events.

Open all year except closed Mondays between Apr-Sep and open weekends-only between Oct-Mar.

horses racing at Uttoxeter Racecourse

Valid for entry to premier enclosure. Excludes Midlands Grand National, Live Music, Ladies Night, Ladies Day or Marston’s Beer Festival.

PRE-BOOK ESSENTIAL at least 7 days prior to Raceday. Contact: 01889 562561.

man and boy swimming at Waterworld

Check the website for available dates and times.

Open all year but with regular dates closed for maintenance.

The front of the house at Weston Park

Not valid during public special event days. Not to be used in conjunction with any other offer or promotion.

Open from 28th May to 4th September 2017.

The National Trust Wightwick Manor, image courtesy Andrew Butler

Availability of elements may vary. Please check the website for details.

Open all year

exterior of the Wedgwood Museum at World of Wedgwood Tea Emporium

Valid for Factory Tour and Museum. Not valid for special events or groups

Open all year except Christmas Day

Booking Confirmation

Confirmation of booking and receipt of e-tickets 

Personalised e-tickets and booking confirmation will be available for printing at the time of confirmation of booking, once the full payment of the package has been taken, which may be up to 24 hours after booking is submitted on the website.  Any additional costs relating to extra children / interconnecting room types / any other requests specified on booking forms may be charged upon check-in / departure.

Rearranging your stay

Any request to rearrange your date of stay must be made to the accommodation provider before 2:00pm on the day prior to arrival and acceptance of such requests and any associated charges will be at the discretion of the accommodation provider.  If no notification is received before 2:00pm on the day prior to arrival, your booking may be considered a 'no show' and your request may not be accommodated.  Cancellation is subject to the hotel's discretion.

This offer is subject to change or withdrawal without notice. 

Any data gathered during the course of this booking may be held on computer files.  The hotels participating in this promotion undertake to use their best efforts to provide the accommodation and services requested but reserve the right to substitute alternative accommodation and services in a hotel of similar or higher standard.  Room rates shown on this reservation are subject to change without notice should government taxes be introduced or changed.

Compensation

The operator of these packages is not liable for compensation for such refusal, nor for any claim made in the event of poor or non-delivery of service/loss of property, personal injury or death to any party members.

Destination Staffordshire has provided this website as a facility to customers wishing to stay in Staffordshire. All the prices, details and availability are supplied directly by the accommodation provider and presented on this website in good faith, but without any liability whatsoever.

Any accommodation booking is a contract directly between you and the hotel chosen, and payment for the package is made to the accommodation provider selected either at time of booking or at checkout, dependent upon the individual accommodation provider's policy.

Book your package now

family walking through Alton Towers grounds

Book Family Breaks

Choose from theme park breaks featuring Alton Towers or Drayton Manor; or opt for a brilliant value fun family break, with visits to 3 superb attraction, from £145.

See all Family Breaks

Girl finding the secret garden

Choose Getaways for 2

Starting from £75 enjoy a night away with your loved one, good friend or family member and visit some lovely gardens or cultural attractions at the same time.

See all Short Breaks for 2

Further Enquiries

For enquiries on the terms and conditions please call 01785 276765 Monday-Friday 9:00am-4:30pm; (not available Saturdays, Sundays and Bank Holidays).

Promoter: Destination Staffordshire, 2 Staffordshire Place, Tipping Street, Stafford, ST16 2DH.