STAFFORDSHEER ESCAPES: FREQUENTLY ASKED QUESTIONS

We have compiled a list of answers to frequently asked questions below. Please also refer to the full terms and conditions of short breaks before booking your break or buying Thrill Hopper tickets. If you need further assistance please contact us.

Read Terms & Conditions

How can I book an Escapes short break?

You can only book online through this website and full pre-payment is required.

Choose the break that you like and check availability for your date at any of the hotels taking part in the package.

Complete the booking form with your contact details, number of people in your party (the correct number is required to ensure you reserve the appropriate room and are issued with the correct e-tickets) and debit/credit card details.

Upon completion of your booking you will receive an email confirmation containing a link to allow printing of your e-tickets which are valid from the date of your stay.

NB. Until your booking is paid for and confirmed, you will not be able to access your attractions tickets. 

Does it include the attraction/experience ticket?   Yes

the great value ticket price does include the relevant attraction/experience e-tickets.

Is breakfast included?    Yes

Is dinner included?         No

however, the majority of our accommodation partners have special offers for in-house dining. Simply telephone your hotel direct.

Does the price include car parking at the hotels or attractions?    No

many of our accommodation partners offer free parking for staying guests and some of our attractions do not make additional charges for parking.

What’s included in the short break?

GETAWAYS FOR 2

Suitable for two adults to include as standard:

One night’s stay in 1 room for 2 adults with breakfast.

Plus, dependent on selection, will include:

CULTURAL BREAK

entrance only tickets for 3 of the participating experiences.

GARDENS BREAK

entrance only tickets for 2 of the participating garden attractions.

FAMILY BREAKS

Suitable for a family or group of up to 4 people, including 1 - 2 adults and 1 - 3 children, (under 12 years) including as standard:

One night’s stay in 1 family room with breakfast.

Plus, dependent on selection, will include:

FAMILY FUN BREAK

Entrance to 3 attractions/activities from the list shown on the tickets. E-tickets are valid from the date of your stay until the end of the year.

ALTON TOWERS BREAK

A (once only) visit to Alton Towers Theme Park (not including hotels, spas or parking) plus 2 other attractions from the listed. E-tickets are valid for the 3 consecutive days commencing from the date of your stay.

DRAYTON MANOR PARK BREAK

A (once only) visit to Drayton Manor Theme Park (not including hotels or parking) plus 2 other attractions from the listed.  E-tickets are valid from the date of your stay until the end of the year.

Not a standard 2 adults & 2 children family

As a rule, the package includes one room for four persons.

Children in the Maize Maze

A child is aged between 2 and 12. Therefore, any child over 12 is counted as an adult.  

However, some of the participating hotels have rooms that can accommodate an extra person. Cots are also available upon request. Please contact either us or the accommodation for clarification.

Example combinations:

2 adults + 0 children
2 adults + 1 child
1 adult + 1 child
1 adult + 2 children
1 adult + 3 children
Should book 1 short break package,

2 adults + 3 (4, 5 or 6) children
3 adults + 1 (2, 3, 4 or 5) children
4 adults + 1 (2, 3 or 4) children
Should book 2 short break packages

What if the dates I want to stay are not available to book online?

You can contact your chosen hotel direct to enquire about availability if the dates you are interested in are not visible on the short break booking grid.

Can I add on extra nights?   Yes

additional nights at a special rate can be added to your booking at time of booking.

What are E-tickets?

Staffordsheer Escapes e-ticket is a pre-paid ticket booked online. The e-ticket comprises a QR code, barcode, and a unique number associated with the short break booking.  E-tickets will be available to print once your booking has been confirmed and your stay has been paid for.  You will receive an email containing a link to download the e-ticket.

You will be expected to print the correct number of e-tickets single sided prior to your short break. Period of validity is printed on the tickets.

You must surrender a page of the e-ticket at each attraction visited.

How long do I have to use the E-tickets?

Tickets are normally valid to the end of the year in which they are printed with the exception of the Alton Towers Resort Family Thrills Short Break which will be valid for 3 consecutive days commencing from the date of your stay. Tickets will not be accepted, extended or exchanged or refunded beyond this date.

Can I keep an image of my e-tickets on my phone/tablet to be scanned at each attraction/experience?

Sorry, not at present. We will let you know when we have developed this functionality.

Rules for using E-tickets

Each of the chosen participating attractions/activities/experiences may only be visited once and the e-ticket will be scanned, recording your visit against the unique identifying number.

For some activities and theatres, you will need to phone and book. You will need to quote the identifying number from your e-ticket.

One page of your printed e-ticket will be retained by the venue for valid admission/entry and, at some venues, exchanged for that attraction’s bespoke entrance tickets.

Please note that entry will be refused unless a valid e-ticket is presented even if you have pre-booked. A ‘no ticket, no entry’ rule is in place. Please present your e-ticket at the information/customer queries desk, rather than proceed directly to the standard entrance.

Please do not embarrass the staff at our partner attractions/activities/experiences by trying to use one of your e-tickets on more than one occasion at the same venue, or by presenting e-tickets at more venues than permitted by your break, as your e-ticket will be refused.

Other E-ticket questions

Are there any dates when E-tickets cannot be used?     Yes

Always check this website's terms & conditions page and our partner attractions’ websites for the most up to date terms and conditions of when, and by whom, tickets may be used and whether that attraction is open when you wish to use the ticket.

What if I lose my E-tickets?

E-tickets issued can be re-printed by going back to our confirmation email and downloading the e-ticket from the link, although the restrictions on number of uses remain in place. Should you reach your accommodation and realise you have forgotten to bring your e-tickets with you; ask your hotel who may be willing to do this but may incur a cost.

What if I am unable to print my E-tickets?

In exceptional circumstances, if you do not have access to a printer, the hotel into which you are booked will be able to print your e-tickets but this may incur a charge.

Can I use special offer vouchers?

Staffordsheer Escape Packages are not sold in conjunction with any other special offer voucher or promotion (i.e Tesco Club Cards etc). Neither the attractions nor hotels will accept discount codes, vouchers or offers towards tickets.

Do I have to visit all the attractions during my stay?

No, you can come back to use all of your e-tickets up until their expiry date. E-tickets will not be accepted, extended or exchanged or refunded beyond this date.

Please note that the Alton Towers Resort Family Thrills Short Break will only be valid for 3 consecutive days commencing from the date of your stay.

Will I be able to get a refund on a package?

Cancellations and refunds of e-tickets are not available under any circumstances.

E-tickets will not be refunded in whole or part if any of the attractions/experiences are no longer available or if any part of the attraction is removed or closed during the year.

We cannot refund or replace e-tickets for reason of adverse weather conditions.

Cancellation of the hotel element of the package may be possible at the hotel’s discretion. In such circumstances, pre-printed tickets should be destroyed by the customer. 

Amending your date of stay following confirmation of your booking may be possible at the discretion of the hotel/accommodation provider. Please make direct contact to request any changes to dates. 

If an e-ticket is issued in error, please contact Enjoy Staffordshire immediately on 01785 276765.

What should I do if I have a complaint?

All complaints must be submitted in writing to Destination Staffordshire, c/o Staffordshire County Council, 2 Staffordshire Place, Tipping Street, Stafford, Staffordshire, ST16 2DH.  

Complaints will be investigated by an appropriate person. You will receive an acknowledgment in writing within five working days. We aim to fully reply within 10 working days. If a full response cannot be issued within this timescale we will contact you to confirm:

  • Who is dealing with the complaint
  • The reason for any delay
  • How long it will be before a full reply will be issued

If we have made a mistake then you will receive our apologies and we will take any corrective action we can. We monitor and report on any complaints we receive. We try to learn from them to improve our processes and intend also that our complaints handling process reflects best practice and opportunities for learning.